.top-right.ops-header-tools{display:flex;align-items:center;gap:9px;font-size:12px}
.ops-header-language,.ops-header-role,.ops-header-logout,.header-notifications>summary{min-height:34px;display:inline-flex;align-items:center;justify-content:center;border:1px solid #d7e3df;border-radius:7px;background:#f5f8f6;color:#193d3c;padding:0 10px;font-size:12px;font-weight:600;white-space:nowrap}
.ops-header-role{background:#e4f4ef;border-color:#cce9dc}
.ops-header-tools .user-top>summary{display:grid;gap:1px;min-width:122px;color:#183c3b;line-height:1.25;font-size:12px;font-weight:700;cursor:pointer}
.ops-header-tools .user-top>summary small{color:#6a827e;font-size:10px;font-weight:400;max-width:190px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ops-header-logout{background:#193d3c;color:#fff;border-color:#193d3c}
.header-notifications{position:relative}.header-notifications>summary{position:relative;width:36px;padding:0;cursor:pointer;list-style:none}.header-notifications>summary::-webkit-details-marker{display:none}.header-notifications svg{width:18px;height:18px}.header-notifications #header-notification-count{position:absolute;top:-6px;right:-7px;min-width:17px;height:17px;border-radius:10px;padding:0 3px;background:#c44f3e;color:white;font-size:10px;line-height:17px;text-align:center}
.header-notification-panel{position:absolute;right:0;top:calc(100% + 10px);z-index:60;width:min(350px,calc(100vw - 24px));max-height:min(480px,calc(100dvh - 90px));overflow:auto;background:#fff;border:1px solid #d5e2dc;border-radius:12px;box-shadow:0 18px 50px #092c3030;padding:8px}
.header-notification-panel header{display:flex;justify-content:space-between;align-items:baseline;gap:10px;padding:9px 10px 11px;border-bottom:1px solid #e6eeea}.header-notification-panel header strong{font-size:14px}.header-notification-panel header small{font-size:11px;color:#738984}.header-notification-panel button{width:100%;display:grid;gap:4px;text-align:left;border:0;border-bottom:1px solid #edf2ef;border-radius:0;background:white;padding:10px;min-height:0;color:#193d3c;cursor:pointer}.header-notification-panel button:last-child{border-bottom:0}.header-notification-panel button:hover,.header-notification-panel button.unread{background:#eff8f3}.header-notification-panel button strong{font-size:12px}.header-notification-panel button span,.header-notification-panel button small{font-size:11px;color:#647d77;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.header-notification-panel>div>p{padding:16px;color:#738984;font-size:12px}
@media(max-width:720px){.ops-header-tools .ops-header-role,.ops-header-tools .ops-header-language{display:none}.ops-header-tools .user-top{display:none}.ops-header-tools .ops-header-logout{padding:0 8px;min-height:32px}.header-notification-panel{right:-52px}}
.sla-intro{margin-bottom:22px;padding:20px 24px;background:#f3f8f5;border-color:#d6e7df}.sla-intro strong{font-size:16px}.sla-intro p{max-width:930px;margin:8px 0;color:#36534f;line-height:1.7}.sla-intro small{color:#677d76}.sla-policy-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.sla-policy{padding:22px 24px}.sla-policy header,.sla-policy footer,.sla-derived{display:flex;justify-content:space-between;align-items:center;gap:12px}.sla-policy h2{margin:2px 0 18px;font-size:22px}.sla-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.sla-fields label{display:grid;gap:6px;color:#36534f;font-size:13px;font-weight:600}.sla-fields label>div{display:flex;align-items:center;border:1px solid #cadbd5;border-radius:8px;background:white;overflow:hidden}.sla-fields input{width:100%;min-width:0;border:0;padding:10px 12px;font:inherit}.sla-fields input:focus{outline:2px solid #65caa5;outline-offset:-2px}.sla-fields em{padding-right:12px;color:#677d76;font-style:normal;white-space:nowrap}.sla-derived{margin:18px 0;padding:12px 14px;border-radius:8px;background:#eaf5f0}.sla-derived strong{font-size:16px}.sla-policy footer{border-top:1px solid #e0e9e5;padding-top:16px}.sla-policy footer small{max-width:260px;color:#677d76}@media(max-width:1000px){.sla-policy-grid{grid-template-columns:1fr}}@media(max-width:620px){.sla-fields{grid-template-columns:1fr}.sla-policy footer{align-items:flex-start;flex-direction:column}}
.ticket-sla-label{display:inline-flex;align-items:center;padding:3px 6px;border-radius:5px;color:#315e54;background:#e7f4ef;font-size:11px;font-weight:600}
.sla-ticket-summary{display:flex;flex-wrap:wrap;align-items:center;gap:8px 18px;margin:12px 0 18px;padding:10px 14px;border:1px solid #d8e8df;border-radius:9px;background:#f4f9f6;color:#4d675f;font-size:12px}.sla-ticket-summary>strong{color:#173f39;font-size:13px}.sla-ticket-summary b{color:#254a40;font-weight:600}.sla-ticket-summary em{font-style:normal;color:#a55d15;font-weight:700}
.sla-routing{margin-top:20px;padding:22px 24px}.sla-routing h2{font-size:18px;margin:0 0 6px}.sla-route-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:20px}.sla-route-grid label{display:grid;gap:6px;color:#36534f;font-size:13px}.sla-route-grid select{width:100%;min-width:0}@media(max-width:720px){.sla-route-grid{grid-template-columns:1fr}}